Nano Banana Video

Refund Policy

Last Updated: March 2026

Our Guarantee

We want you to be completely satisfied with your purchase. If you are not satisfied with your subscription for any reason, you may request a refund within 14 days of the original purchase date.

We value your feedback and encourage you to reach out to us before requesting a refund. Often, we can help resolve any issues you may be experiencing with our service.

How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following information:

  • Your email address used for the purchase
  • The reason for your refund request
  • Your order or transaction ID (if available)

We typically process refund requests within 5-7 business days. Once approved, the refund will be credited back to your original payment method.

Refund Conditions

Refunds are reviewed on a case-by-case basis. We reserve the right to decline refund requests if we detect:

  • Fraudulent activity or abuse of our refund policy
  • Excessive refund requests from the same customer
  • Violation of our Terms of Service or Acceptable Use Policy

Refunds will be prorated if you have already used a significant portion of your credits or services during the refund period.

Payment Processing

All payments are processed securely by Paddle, our authorized payment reseller and Merchant of Record. This means your payment information is handled securely and in compliance with applicable regulations.

For Paddle's terms and privacy policy, please visit: Paddle Checkout Buyer Terms

Contact Us

If you have any questions about this Refund Policy or need assistance with your subscription, please contact us: